Delivery Delivery & Returns Made Easy | UK Nail Supplies | Maria Z Professional
MARIA Z Professional provides UK delivery for professional nail products, including builder gels, gel polish, bases, top coats and salon essentials.
Find information about order processing, estimated delivery times and returns below.
Order Processing
Where we ship We currently deliver to addresses within the United Kingdom.
Order processing Orders are processed and dispatched within 1 working day (24 hours) wherever possible. Orders placed on weekends or bank holidays are processed on the next working day.
UK Delivery
We offer delivery across the United Kingdom. Delivery times may vary depending on the courier service selected at checkout and your location.
Delivery options & costs
Standard. Royal Mail Tracked 48
2–3 working days. £[3.95]
ExpressRoyal. Mail Tracked 24
1–2 working days. £[5.95]
FREE on orders over £[75]
International Delivery
At the moment, our delivery options may be limited to selected locations.
Any available international delivery options, costs and estimated timeframes will be shown at checkout.
Delivery Address
Please ensure your delivery address is correct before placing your order.
We cannot be held responsible for delays or lost parcels caused by incorrect or incomplete address details.
Missed or Failed Deliveries
If a courier is unable to deliver your parcel, they may leave a delivery card, attempt redelivery or take the parcel to a local collection point.
It is the customer’s responsibility to follow the courier’s instructions and collect or rearrange delivery where required.
Lost or Delayed Parcels
If your order has not arrived within the expected delivery timeframe, please contact our customer care team so we can assist you.
Where tracking is available, we recommend checking the courier updates first.
Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible.
Please include:
· Your order number
· Clear photographs of the outer packaging
· Clear photographs of the damaged item
· A brief description of the issue
This allows us to investigate the problem quickly and offer appropriate support.
Important Note
Delivery times begin once your order has been dispatched, not when the order is placed.
Please note that delivery times are estimates and may be affected by courier delays, weather conditions, public holidays or other circumstances outside our control.
Returns Policy
We want every order to arrive in perfect condition.
Due to the professional and hygiene-sensitive nature of nail and beauty products, returns can only be accepted in specific circumstances.
Eligible Returns
A return may be accepted where:
- The product is unused, unopened and in its original condition
- Any seal, protective wrap or tamper-evident packaging remains fully intact
- The return request is made within 14 days of delivery
- The return has been approved by our customer care team before being sent back
How to Request a Return
Before returning an item, please contact our customer care team with:
- Your order number
- The name of the product
- The reason for the return
- Clear photographs of the product and packaging where relevant
Our team will review your request and provide return instructions where the item is eligible.
Please do not send any item back without prior approval.
Return Address
Once approved, returns should be sent to:
48 Overstrand House
Hornchurch
London
RM12 4YN
United Kingdom
Customers are responsible for the cost of return postage.
We strongly recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.
Email: support@mariazprofessional.com
Need Help?
For questions about delivery, returns or an existing order, please contact our customer care team.
We aim to respond as quickly as possible during normal business hours.
You can also visit our FAQ page for answers to common questions.
Non-Returnable Items
For hygiene, safety and quality-control reasons, we are unable to accept returns for:
- Products that have been opened, used, swatched, tested or handled beyond inspection
- Items where the original seal, packaging or protective wrap has been removed or damaged
- Gel polishes, builder gels, base coats, top coats, creams and other cosmetic products once opened
- Limited-edition items
- Clearance products
- Promotional stock
- Time-sensitive products
- Electrical items or devices showing any signs of use, wear or handling
Once an approved return has been received and inspected, we will notify you of the outcome.
Eligible refunds will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Refund Processing
We are also unable to accept returns due to colour preference, shade expectation or change of mind once a product has been opened, unsealed or used.
Once an approved return has been received and inspected, we will notify you of the outcome.
Eligible refunds will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund.